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How come the jar/label doesn't look the same as the picture on your website?

Due to product availability, there may be slight differences in appearance. It still smells just as great! As for labels, they periodically go through updates. Sorry, no choice in style as we work through inventory. 


What is your shipping policy?

Shipping time is 3-5 business days. 


What is your return & exchange policy?

Returns and exchanges are within 30 days of purchase. To process a return or exchange, please fill out a request here.  


What are the materials Excelsior Candle uses?

Sustainable and ethically sourced 100% soy wax, essential oils, and high-grade fragrance. We also re-use our vessels through our Bottomless Candle Exchange Program. Read about it here


What are some candle care tips?

To prevent uneven burning and that annoying “well” down the center, light the candle and burn it at least long enough for a pool of wax to form across the entire surface of the candle before extinguishing. This will guarantee a smooth burn and long life for your candle. Always trim the wick after each use. Read our full candle care and safety here.