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FAQs

What is your shipping policy?

We ship within 24-48 hours.  Shipping time is 3-5 business days. 

Orders over $100 get free shipping. This shipping time is 3-5 business days. 

*During COVID-19, there will be delays in our shipment. Thank you for your patience. 

 

What is your return & exchange policy?

Returns and exchanges are within 30 days of purchase. To process a return or exchange, please fill out a request here.  

 

What are the materials Excelsior Candle uses?

Sustainable and ethically sourced 100% soy wax and high grade fragrance. We also re-use our tins through our Bottomless Candle Program. Read about it here

 

What are some candle care tips?

To prevent uneven burning and that annoying “well” down the center, light the candle and burn it at least long enough for a pool of wax to form across the entire surface of the candle before extinguishing. This will guarantee a smooth burn and long life for your candle. Always trim the wick after each use.